Professor Tony Bendell is committed to making organisations less fragile and more antifragile. This was the rationale behind his establishment of the Anti-Fragility Academy https://www.theanti-fragilityacademy.com/ in 2012, for whom he acts as Lead Consultant & Trainer. During the COVID-19 pandemic he has focused on how to make organisations more Crisis Proof, which is the subject of his new book ‘Tine to Rethink Risk Management: Surviving Future Global Crises’ to be published by World Scientific Publishing in Singapore later in 2022.

He is distinguished for, amongst other qualities, an incisive intellect that draws him to innovative thinking and its application to his field, an infectious passion about business improvement, and an idiosyncratic sense of humour. These are all qualities that lie behind his quest to bring Antifragility into the practical domain of business and entrepreneurship.

He is also an international expert speaker, consultant and trainer working through his company, Services Limited https://www.servicesltd.co.uk/, with extensive experience in the fields of Quality Management, Organisational Excellence, Lean Operations and Six Sigma, sharing views that are always stimulating, challenging and of practical importance, making him a well-known invited keynote speaker at conferences and events worldwide. A respected academic, he was formerly the Rolls- Royce funded Professor of Quality and Reliability Management at the University of Leicester, UK, and previously the East Midlands Electricity Professor of Quality. Tony has had both an outstanding academic career and an extensive professional consultancy role at the highest level within both manufacturing and service organisations and the public sector.

He is a leading figure internationally in quality and productivity improvement, and in the excellence and public sector transformation movements. In this arena he has fought for the implementation of lean as an alternative to the pervasive climate of ‘slash and burn’ in public services. He has published extensively and is principal author of the best-selling Financial Times book Benchmarking for Competitive Advantage, which is available in six languages.

Tony has always been at the forefront of business and public sector innovation and practice. He was a major contributor to the UK National Quality Campaign and the Managing in the 90s programmes. He currently chairs the MS6 Technical Committee of BSI, which is responsible for statistical methods in process improvement and lead on the development of the ISO auditable international standard for Six Sigma and Lean implementation, ISO 18404. He has extensive experience in advising and mentoring senior managers and board members to the highest level.

Tony works extensively in the Gulf and has chaired the Sheikh Khalifa Excellence Award Jury since the inception of the Award, thirty years ago. He is a GEM 2.0 Assessor, an EFQM Licensed Trainer a Competency Assessor and Auditor Trainer for the Royal Statistical Society’s scheme for ISO 18404.

He is married and lives and works from his home in the ancient Minster (cathedral) town of Southwell in rural Nottinghamshire, where his consultancy company Services Limited is based.